{"xsrfToken":"dec11f73a111e32a68a01bc320ad4a6ec93fe42d_lout","branding":{"id":"4","key":"csd","name":"Premergency's Human Customer Service & Support Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b80000","headerLinkHoverBGColor":"#b80000","headerBadgeColor":"#b80000"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Click below to search about your issue:","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Premergency Customer Support Portal","translations":{"en-US":{"helpCenterTitle":"Click below to search about your issue:","sharedPortalName":"Help Center","announcementHeader":"Premergency Customer Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#da0000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dbee579a-643f-4aa9-aafb-2c9fa5056cf3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDQyMDlhYy1hZTIwLTRjMjctYjkyMi01YmViYmM4NjRmY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiZWU1NzlhLTY0M2YtNGFhOS1hYWZiLTJjOWZhNTA1NmNmMyI6WyJyZWFkIl19LCJleHAiOjE3NzA4OTI2MDUsIm5iZiI6MTc3MDg5MjAwNX0.TlPaSx6aQZxS1cWgSWFw92ExT1GuoYa8pO5He0ZKAoo&client=5d4209ac-ae20-4c27-b922-5bebbc864fcc&height=300&mode=fit","bannerMediaApiFileId":"dbee579a-643f-4aa9-aafb-2c9fa5056cf3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"csd","projectId":10008,"serviceDeskId":4,"name":"Premergency's Human Customer Service & Support Desk","description":"<p>Welcome! We're here to help — from real people who value our service to you. Please select a support request category below, and one of our team members will assist you promptly and personally.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"251","name":"First Aid, CPR, EMR Programs","descriptionHtml":"","callToAction":"First Aid, CPR, EMR Programs","introHtml":"","icon":10509,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[185],"key":""},{"id":"252","name":"New Feature Requests","descriptionHtml":"","callToAction":"New Feature Requests","introHtml":"","icon":10498,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[186],"key":""},{"id":"285","name":"Support, Configuration, Training","descriptionHtml":"","callToAction":"Support, Configuration, Training","introHtml":"","icon":10472,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[186],"key":""},{"id":"286","name":"Technical Issues & Bugs","descriptionHtml":"","callToAction":"Technical Issues & Bugs","introHtml":"","icon":10476,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[186],"key":""},{"id":"58","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"288","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":10511,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"55","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"56","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"57","name":"Questions/Requests","descriptionHtml":"","callToAction":"Questions/Requests","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"59","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"60","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"61","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"72","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Used for Assigning Tasks</p>","icon":10550,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"54","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"287","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"","icon":10467,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"62","name":"Training Requests","descriptionHtml":"","callToAction":"Training Requests","introHtml":"<p>Anything from, \"how do I do something\" to \"can you help me?\"</p>","icon":10499,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""}],"reqGroups":[{"id":186,"name":"LMS Software"},{"id":185,"name":"Onsite Training"}],"orderMapping":{"185":[251],"152":[251],"186":[252,285,286]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4803b00f-130a-3604-8b59-dc900fc858b1","appLinkName":"System Confluence","appLinkUrl":"https://premergency.atlassian.net/wiki","spaceKey":"CSD","spaceName":"Customers Service Desk","spaceUrl":"https://premergency.atlassian.net/wiki/spaces/CSD","isServer":false},"labels":[],"projectKey":"PRE","serviceDeskId":4,"kbLinkDomainURLs":["https://premergency.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PRE","userLanguageHeader":"Moodle and ALEN LMS Training and Resources","userLanguageMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://premergency.atlassian.net/servicedesk/customer/portal/4/article/969048067?source=shareable-url\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Premergency Knowledge Articles </a></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://docs.moodle.org/405/en/Table_of_Contents\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Moodle 4.5 Articles </a></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://moodle.academy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Moodle Academy </a></li>\n</ul>","defaultLanguageHeader":"Moodle and ALEN LMS Training and Resources","defaultLanguageMessage":"- [Premergency Knowledge Articles | https://premergency.atlassian.net/servicedesk/customer/portal/4/article/969048067?source=shareable-url]\n\n- [Moodle 4.5 Articles | https://docs.moodle.org/405/en/Table_of_Contents]\n\n- [Moodle Academy | https://moodle.academy/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDQyMDlhYy1hZTIwLTRjMjctYjkyMi01YmViYmM4NjRmY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4OTMyMDUsIm5iZiI6MTc3MDg5MjAwNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.KGPl9rRwALr3X_vyKYRCSfGU-58f73nxHzYcrbnYWLQ","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"5d4209ac-ae20-4c27-b922-5bebbc864fcc","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://premergency.atlassian.net/wiki","kbLinkDomainURLs":["https://premergency.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}