{"xsrfToken":"1f6c18ea4c30d499b541236b200372de1185dfbc_lout","branding":{"id":"4","key":"csd","name":"Premergency's Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b80000","headerLinkHoverBGColor":"#b80000","headerBadgeColor":"#b80000"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Click below to search about your issue:","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Premergency Customer Support Portal","translations":{"en-US":{"helpCenterTitle":"Click below to search about your issue:","sharedPortalName":"Help Center","announcementHeader":"Premergency Customer Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#da0000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dbee579a-643f-4aa9-aafb-2c9fa5056cf3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDQyMDlhYy1hZTIwLTRjMjctYjkyMi01YmViYmM4NjRmY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiZWU1NzlhLTY0M2YtNGFhOS1hYWZiLTJjOWZhNTA1NmNmMyI6WyJyZWFkIl19LCJleHAiOjE3NDI4NzE2MDYsIm5iZiI6MTc0Mjg3MTAwNn0.d6puHDzTiBGKHSZLMUTjW7kcCe9kuWl-f4zOOTopJtg&client=5d4209ac-ae20-4c27-b922-5bebbc864fcc&height=300&mode=fit","bannerMediaApiFileId":"dbee579a-643f-4aa9-aafb-2c9fa5056cf3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"csd","projectId":10008,"serviceDeskId":4,"name":"Premergency's Customer Service Desk","description":"<p>Welcome! You can raise a request for Customers Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"57","name":"Questions/Requests","descriptionHtml":"","callToAction":"Questions/Requests","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[17],"key":""},{"id":"59","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[17],"key":""},{"id":"60","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[17],"key":""},{"id":"72","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Used for Assigning Tasks</p>","icon":10550,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[17],"key":""},{"id":"62","name":"Training Requests","descriptionHtml":"","callToAction":"Training Requests","introHtml":"<p>Anything from, \"how do I do something\" to \"can you help me?\"</p>","icon":10499,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[17],"key":""},{"id":"58","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"55","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"56","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"61","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"54","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[72,62,57,59,60]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4803b00f-130a-3604-8b59-dc900fc858b1","appLinkName":"System Confluence","appLinkUrl":"https://premergency.atlassian.net/wiki","spaceKey":"CSD","spaceName":"Customers Service Desk","spaceUrl":"https://premergency.atlassian.net/wiki/spaces/CSD","isServer":false},"labels":[],"projectKey":"PRE","serviceDeskId":4,"kbLinkDomainURLs":["https://premergency.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PRE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDQyMDlhYy1hZTIwLTRjMjctYjkyMi01YmViYmM4NjRmY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI4NzIyMDYsIm5iZiI6MTc0Mjg3MTAwNn0.8y43h8muYHiwbxWQRj0FEf6ueBHMETWQl-jXqWgBp10","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"5d4209ac-ae20-4c27-b922-5bebbc864fcc","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":62,"projectId":10008,"form":{"name":"Training Requests","descriptionHtml":"","callToAction":"Training Requests","intro":"<p>Anything from, &quot;how do I do something&quot; to &quot;can you help me?&quot;</p>","instructions":"","icon":10499,"iconUrl":"https://premergency.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10063","fieldConfigId":"10171","label":"Company Name or Website Address where problem encountered *","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/62","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/62","calendarParams":{"firstDay":0,"date":"2025-03-24T22:50:06-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4803b00f-130a-3604-8b59-dc900fc858b1","appLinkName":"System Confluence","appLinkUrl":"https://premergency.atlassian.net/wiki","spaceKey":"CSD","spaceName":"Customers Service Desk","spaceUrl":"https://premergency.atlassian.net/wiki/spaces/CSD","isServer":false},"labels":[],"projectKey":"PRE","serviceDeskId":4,"kbLinkDomainURLs":["https://premergency.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDQyMDlhYy1hZTIwLTRjMjctYjkyMi01YmViYmM4NjRmY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI4NzIyMDYsIm5iZiI6MTc0Mjg3MTAwNn0.8y43h8muYHiwbxWQRj0FEf6ueBHMETWQl-jXqWgBp10","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"5d4209ac-ae20-4c27-b922-5bebbc864fcc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=premergency","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1f6c18ea4c30d499b541236b200372de1185dfbc_lout","baseUrl":"https://premergency.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://premergency.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5d4209ac-ae20-4c27-b922-5bebbc864fcc","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"87bb2524ac7e487dbbacfc15f8375f37","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}